Terms & Conditions
By using this website you are agreeing to these terms and conditions
These Terms and Conditions apply to the use of this Website (www.simplystylishsofas.co.uk) and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions set out below.
We strongly recommend that you fully read our Terms and Conditions before placing your order, If you require any further information or clarification of the information herein please do not hesitate to contact us through any of the methods listed in the contact us page of this website.
1. About us
Simply Stylish Sofas is a trading name of LHMP Ltd. Company registration number 07817704.
The Products on our site are available for purchase and delivery only within the United Kingdom and Ireland. As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or anticipated lead times are highlighted on the site.
3. Your status
To be eligible to purchase Products on this website you must:
(a) be capable of entering into binding contracts; and
(b) be at least 18 years old.
(c) provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom or Ireland.
The price of the Products will be the amount set out in the Order. Prices are liable to change at any time, but subsequent price changes will not affect the price for the Products stated in your Order at the time of placing your Order.
Payment can be made by credit or debit card, cheque, bank transfer (details available upon request) or PayPal.
If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
In order to secure stock and to place orders, payment must either be taken in full or a minimum deposit of 10% of the total sale must be taken.
Without the minimum deposit paid, we cannot guarantee that stock will be available when delivery is required.
All prices quoted include VAT
All deliveries will be made to the delivery address provided by you as set out in the Order. In the event that you require the Products to be delivered to an alternative delivery address to that stated in the Order you must contact us either in writing or by telephone to notify us of the new delivery address. You may also be required to provide us with further personal identification (in such form as shall be requested by us).
For our two-man option, deliveries will be carried out within a 7-14 day time frame.
In order to make delivery as efficient as possible for our customers, the day of delivery will be chosen by Simply Stylish Sofas.
Prior to delivery please ensure that the items you have ordered will fit through any passages, stairwells, landings and doorways. Dimensions of products are displayed on each product page. If you require dimensions that are not listed, please contact us and we will be happy to confirm these. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into making sure that the area you want the furniture placed is cleared.
All deliveries are signed for by the customer.
If you are unable, for whatever reason, to take delivery of your Products on the agreed delivery date, at least 24 hours notice prior to the agreed delivery date must be given or a re-delivery fee will be incurred.
6. Product Specifications
The details and designs of our Products are constantly changing and we reserve the right to change the specification of our Products without prior notice in relation to future sales. You should check our website for details.
Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the Products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.
The measurements of all Products provided are as accurate as possible, but some slight variances may apply.
Some self-assembly may be required on certain products.
11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the "Contact Us" page.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
8. Amending or cancelling your order within 7 days of placing your order
We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.
9. Cancellation and returns
You have the right to cancel your order for a full refund within 24 hours from the time the order was originally placed by notifying us either in writing (including email) or by phone before delivery.
If you wish to cancel your order after 24 hours of placing it an administration fee of 10% will be retained when your refund is being processed.
All deposits placed (which can be to reserve stock or to hold stock until ready for delivery) are non-refundable.
Made-to-order or special order products cannot be returned for a refund.
If you cancel your order once it has been delivered, you must inform us within 7 days that you wish to reject the items. You must not use the goods, must take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation. Please note that the original delivery fee will be retained plus an administration fee of 15% to cover the cost of collection and loss of resale price. (If the original delivery fee was free of charge, the cost price charged to Simply stylish Sofas by the original delivery company will be charged).
Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self-assembly furniture cannot be returned once assembly is part or fully completed, unless the item is found to be faulty.
If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.
Simply Stylish Sofas collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.
Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Simply Stylish Sofas group products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone or fax for these purposes.
We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.
We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
Disclosures of your information
Your information may be passed to and used by all Simply Stylish Sofas companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Other web sites
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Simply Stylish Sofas advertisement on another site that links to simply stylish sofas will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online simply stylish sofas services you can use.